10M+ Users
Supported
MoneySavingExpert
Pepper Global
Global
Platforms
Meta · Airbnb
FiWare · Lenovo
Regulated
Environments
NHS & Public Health England
Medtronic · Persei Vivarium
Shaping Industry
Standards
Ostia · UK Government
Safety Tech Network
Community systems don’t fail in theory,
they fail under pressure
At scale, operating conditions change.
Moderation becomes harder to manage
Behaviour becomes less predictable
Safeguarding risk increases.
Backlogs grow. Escalation slows.
Ownership becomes unclear.
Risk increases - without visibility.
Failure isn’t hypothetical.
It’s only a question of when.
How we can help
​​
We typically start with a Community Trust and Risk Audit to understand how things
are working in practice and where intervention will have the most impact.
Run a Community
Trust & Risk Audit
Understand how your community is operating, and where risk is building.
Build a Trust
Infrastructure Design
Senior oversight and strategic
guidance as your environment evolves.
Support with Fractional
Safety Leadership
Moderation, escalation and governance systems that work reliably at scale.
Who we
work with
We work with organisations operating
at scale or under increasing scrutiny:
Public sector and government platforms.
Healthcare and safeguarding-led environments.
Large-scale consumer or member communities.
Marketplaces and digital platforms.
​
Communities subject to Ofcom regulation.
The Island23 Edge
01​
Proven at Scale
Supporting communities with 9.5M+ users at MoneySavingExpert and 10M+ monthly users across international platforms, including Pepper communities operating across 8 countries.
02
Built for High-Trust Environments
Designing and operating peer support and health environments where safeguarding is active and trust must hold under pressure - not assumed.
03
Regulatory-Ready
Working with UK Government and regulated platform environments where public accountability and operational reality must align.
04
Operational by Default
Building moderation workflows, escalation systems, and behavioural risk frameworks in live environments - not just in policy or advisory models.
The Architecture of Trust
In the early stages of a community, safety is often managed through judgment and experience of the community team.
As platforms grow and scrutiny increases, that approach begins to break down. What was handled informally, needs to be supported by systems that operate reliably under pressure.
Trust infrastructure makes that possible.​
​
Not as policy on paper, but as something that works in the real world. Systems that ensure issues are identified early, handled consistently, and don’t get lost between teams.
​
In practice, it comes down to a few things:
How are issues identified?
How are they escalated?
Who decides what happens next?
And who is accountable for the outcome?
With that clarity, operations hold together under pressure and scale safely.
